WHAT IS YOUR RETURN POLICY FOR ORDERS PLACED ONLINE?
We want you to be happy and totally satisfied with your purchase! If the product you've received is inaccurate or defective, please contact firstname.lastname@example.org within 30 days of receipt. All returns must be pre-approved - contact the store by email at email@example.com to request a return. The customer is responsible for any return shipping costs. Please note that returns are processed as soon as possible, but please allow 2-4 weeks for processing. We reserve the right to apply a restocking fee for any non-defective items that are returned. Any returns or exchanges are also offered in-store at 215 Spadina Ave., Toronto.
Our address for return shipping is:
Sonic Boom Records Online
100-215 Spadina Ave.
Toronto, ON M5T 2C7
Items purchased in-store may only be returned in person. We offer a 7-day exchange policy in-store for defective items, used items and new/still sealed items.
WHAT IS YOUR SHIPPING POLICY?
We know the urgency of wanting your new record right away and the pain that comes with waiting. We do our best to get your order out ASAP! For orders that are shipping to most parts of the Greater Toronto Area, we offer a next/same-day option. Orders from outside the GTA are shipped out in 1-2 business days and are delivered by Canada Post. Transit time can vary but if generally 1-2 weeks depending on your location. All of our items ship from our store at 215 Spadina Ave. in Toronto and have been stored in a retail environment.
*Please note we have temporarily suspended our next-day shipping option. We will resume that service shortly.
IS ALL OF YOUR STOCK AVAILABLE ONLINE?
For new items - mostly yes. But as a real-life, bustling shop in downtown Toronto, our stock is constantly in flux. We do our best to fill all of our online orders quickly - but we apologize in advance if somebody in store purchases your item at the same time you are checking out! It's not too regular of an occurrence, and we ever need to disappoint you for this reason - we can certainly look into special ordering another copy of your record.
Our vast selection of used records is available for in-store shopping only!
DO YOUR ONLINE PRICES AND STOCK VARY FROM THE PHYSICAL LOCATION?
We cannot guarantee the prices and inventory on sonicboommusic.com will reflect the prices in our physical store location. This is due to many factors and can change at any time.
IS IT PRESSED ON COLOURED VINYL?
Looking for a special edition, limited edition or coloured vinyl pressing? You can find all of that information in the product description. If those details are not listed, you can presume the product is standard black vinyl.
CAN I PICK UP ONLINE PURCHASES IN-STORE?
Yes! Just select pick-up as your option at checkout.
CAN I PRE-ORDER OR RESERVE A TITLE ONLINE?
Sorry to say, we currently are not able to offer pre-orders or reservations on titles that are out-of-stock through the website. However, if you give our store a call (416-532-0334) one of our staff members will gladly assist you with making an order. Special orders usually take 2 – 4 weeks to arrive at the shop, dpeending on availability. Once they do, you will receive a call from us and we will keep it on hold for a week. These orders can only be picked up in our physical store and cannot be shipped.
HOW DO I GET TO YOUR STORE?
We would love for you to stop by! Our brick and mortar store is located at 215 Spadina Ave, Toronto, Ontario, Canada. You’ll find us in the heart of Chinatown, between Dundas St and Queen St W on the east side. Open daily,12 noon – 8pm.