WHAT IS YOUR RETURN POLICY?
We want you to be happy and totally satisfied with your purchase! If the product you've received is inaccurate or defective, please contact firstname.lastname@example.org within 30 days of receipt and we will provide you with a replacement copy as soon as we have received the defective item. The customer is responsible for any return shipping costs. Once we have received the return, we will ship out a replacement, if available, or provide a refund. Secondary copies sent out will be opened and inspected before being re-shipped to guarantee a non-defective replacement. If you wish to return an item that is not defective, it must still be factory sealed and in its original condition. Any returns or exchanges are also offered in-store at 215 Spadina Ave., Toronto.
Our address for return shipping is:
Sonic Boom Records Online
100-215 Spadina Ave.
Toronto, ON M5T 2C7
WHAT IS YOUR SHIPPING POLICY?
We know the urgency of wanting your new record right away and the pain that comes with waiting. We do our best to get your order out ASAP! For orders that are shipping, orders are shipped out in 1-2 business days and delivered by Canada Post. Transit time can vary but if generally 1-2 weeks. For a faster service - consider using our Swyft Next-Day Delivery service - delivered next day at the latest!
WHAT ABOUT DUTY & TAXES?
The recipient of any and all goods sold by Sonic Boom is responsible for any and all Customs fees, including taxes, brokerage fees, and any other fees assessed at the border prior to delivery.
IS ALL OF YOUR STOCK AVAILABLE ONLINE?
Mostly, yes. But as a real-life, bustling shop in downtown Toronto, our stock is constantly in flux. We do our best to fill all of our online orders quickly - but we apologize in advance if somebody in store purchases your item at the same time you are checking out! It's not too regular of an occurrence, and we ever need to disappoint you for this reason - we can certainly look into special ordering another copy of your record.
DO YOUR ONLINE PRICES AND STOCK VARY FROM THE PHYSICAL LOCATION?
We cannot guarantee the prices and inventory on sonicboommusic.com will reflect the prices in our physical store location. This is due to many factors and can change at any time.
IS IT PRESSED ON COLOURED VINYL?
Looking for a special edition, limited edition or coloured vinyl pressing? You can find all of that information in the product description. If those details are not listed, you can presume the product is standard black vinyl.
CAN I PICK UP ONLINE PURCHASES IN-STORE?
Yes! Just select contactless pick-up as your option at checkout.
CAN I PRE-ORDER OR RESERVE A TITLE ONLINE?
Sorry to say, we currently are not able to offer pre-orders or reservations on titles that are out-of-stock through the website. However, if you give our store a call (416-523-0334) one of our staff members will gladly assist you with making an order. Special orders usually take 2 – 4 weeks to arrive at the shop. Once they do, you will receive a call from us and we will keep it on hold for a week. These orders can only be picked up in our physical store and cannot be shipped.
HOW DO I GET TO YOUR STORE?
We would love for you to stop by! Our brick and mortar store is located at 215 Spadina Ave, Toronto, Ontario, Canada. You’ll find us in the heart of Chinatown, between Dundas St and Queen St W on the east side. Open 10AM – 10PM, 364 days a year.